Inbound (Smith.ai)

Smith.ai (Inbound)

⚠️ CRIMINAL CASE INSTRUCTIONS:

If Case Type = Criminal:
✔ Use "Book and Escalate" for all valid criminal cases
✔ Use "Disqualify" only if it matches disqualified list

❌ Do NOT select Schedule Consult or Follow-Up

⚠️ Wrong selection will cause system errors
Are there kids involved?(Required)
Have you lived in Colorado for more than 6 months?(Required)
Have you lived in Colorado for more than 3 months?(Required)
⚠️ IMPORTANT - DO NOT leave the field "Smith.ai Notes" below blank
You MUST copy ALL case details in the below field:
✅ Reason for call
✅ Case type
✅ Urgency and timeline
✅ What client wants
NEXT STEPS – AGENT GUIDE (Internal Use Only)

Live Transfer – Qualified Colorado lead requiring immediate attorney call transfer.

Conflict Review Stage – Opposing party requires conflict review before scheduling.

Qualified & Schedule Now – Consultation booked during this call.

Qualified & Schedule Later – Qualified lead scheduling at a later time.

PNC Called Back, Took a Message – Message taken, no full qualification.

Disqualify – Outside practice area or not a Colorado matter.

Inbound Form

Conflict Check HERE:

Update Status here: